Complaints procedure
We recognise that your complaint is important to you, and us. So we will endeavour to contact you within two working days of receiving your complaint.
In the first instance, any complaints should be sent to:
Chief Executive Officer Orion New Zealand Limited PO Box 13896 Christchurch 8141 New Zealand
Ph: +64 (0) 3 363 9898 Fax: +64 (0) 3 363 9857 Email: complaintsmanagement@oriongroup.co.nz
Want to know more about our complaints management process?
We are proud to be a member of the Electricity and Gas Complaints Commission Scheme. If you prefer an independent approach to your enquiry please contact:

PO Box 6144 Wellington Ph: 0800 22 33 40 Fax: 0800 22 33 47 info@eqcomplaints.co.nz
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