Complaints procedure

We recognise that your complaint is important to you, and us.  So we will endeavour to contact you within two working days of receiving your complaint.

In the first instance, any complaints should be sent to:

Chief Executive Officer
Orion New Zealand Limited
PO Box 13896
Christchurch 8141
New Zealand

Ph:  +64 (0) 3 363 9898
Fax: +64 (0) 3 363 9857
Email: complaintsmanagement@oriongroup.co.nz

Want to know more about our complaints management process?

We are proud to be a member of the Electricity and Gas Complaints Commission Scheme.  If you prefer an independent approach to your enquiry please contact:



PO Box 6144
Wellington
Ph:   0800 22 33 40
Fax: 0800 22 33 47
info@eqcomplaints.co.nz