Power out in Diamond Harbour

28 March 2019

Update 5pm

Orion crews are working hard to restore power to 313 customers in Diamond Harbour and surrounding areas as a result of a tree falling on power lines in Western Valley Road.

The situation is complex, and requires door by door assessment.

The tree falling on Orion’s lines may have caused a surge of power that could have resulted in damage to customers’ switchboards.

To ensure public safety Orion crews will be calling on each household to check the power service.  The home owner will need to be present for these checks.

Checks of each of the 313 possibly impacted premises will need to be satisfactorily completed before power can be safely turned back on progressively to individual customers.

Checking each service will start late this afternoon, and will continue until 8:30pm this evening, and recommence at 7:30am tomorrow.

Rob Jamieson, Orion CEO says, “It will take us some time to get around to everyone but the safety of the public is paramount.

“In this situation, a house by house check is the only way to make sure everything is OK before we can turn the power back on.

“We’ll get round to each household as quickly as we can, but we are conscious some may not be home at the time we call.

Orion says it will make phone contact with absent property owners as the door to door checks are underway.

“Some customers may need to be prepared to be without power overnight, and in to tomorrow. 

“We apologise for the inconvenience to our customers and thank them for their patience,” said Jamieson.

Customers are advised to check Orion’s website for updates, or call its Contact Centre on 0800 363 9898.

See Coping with outages

Update: 2:36pm

Orion confirms that the fault is due to a tree down on the 33kV and 11kV lines on a pole in Western Valley Road.

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2:00pm 

Orion is working hard to restore power to 300 customers in Diamond Harbour following a fault on the lines in Banks Peninsula. Orion crews are onsite and investigating.

At 1:07pm today more than 5500 customers in Banks Peninsula lost power. With re-routing of services Orion was able to restore 4000 customers within 15mins. A further 1200 customers were restored by 2pm.

The fault is currently under investigation and is suspected to be due to a tree falling on the 33kV and 11kV lines on a pole in Western Valley Road.

Customers are advised to check Orion’s website for updates, or call its Contact Centre on 0800 363 9898.