Emergency 24-hour 03 363 9898
or 0800 363 9898


To report broken power lines or equipment, call 03 363 9898 or 0800 363 9898.

At Orion, public, employee and contractor safety is our top priority.  We actively promote safety advice* and we always ensure that our assets are maintained to the highest standards of safety and reliability.

Keep safe around power lines

  • treat all lines and cables as live at all times

  • never climb a power pole or touch a downed power line

  • look out above when handling long or tall objects

  • follow our guidelines if working near lines and cables.

If you require a map to locate underground cables, or a close approach consent to work near our network, please go to our online services portal using the link below.

Proceed to online services

* This advice is provided in good faith. Orion does not accept any liability for anything that may
arise from use of this information.