Getting connected

Before you can connect to our network we need:

• a connection application which has been accurately completed and signed
• a connection contract which has been accurately completed and signed (this is generally only required for non-residential applications)
• a certificate of compliance which provides evidence of compliance with statutory electrical regulations and codes of practice
• an energy supply contract to show that you have a contract with a recognised electricity retailer.

If you want to connect a distributed generator to our network, please refer to the information on distributed generation.

To talk to someone about getting connected to our network, please contact us on 03 363 9898,
fax 03 363 9857 or email us.

Connection application

You can apply online for an electricity connection or download an application form in PDF format here. 

To talk to someone about your application, or to request a paper copy of the form, contact us on 03 363 9898, fax 03 363 9857 or email us.

Your application form must include:

• your name and contact details
• the address of the connection
• the number of phases you require (one, two or three)
• the capacity needed at the site (e.g. 60 or 100 amps, or the irrigation pump size)
• the land title description (e.g. fee simple or cross leased)
• the connection use (e.g. residential, factory, irrigation)
• a sketch of the physical location of the connection. This will help us to verify its exact location in relation to our existing network and will help shorten the time it takes to process your application.

Please note:
Your application cannot be processed unless all the above information is supplied correctly. If the information is incomplete or inaccurate, your application will be returned to you. Our network connections and extensions policy will apply and all connection approvals are subject to our network code. Other terms and conditions may also apply.

The connection contract

A separate connection contract is not required for most new home connections. Generally, once we receive your completed application form we will confirm and approve your connection capacity in writing.

For larger or more complex new connections we will require a connection contract. After we have determined your specific requirements we will create an agreement outlining the connection's required capacity and other relevant legal requirements.

Certificate of compliance

Your electrician must, by law, provide you with a certificate of compliance for your connection. For a new electrical installation this includes proof of electrical inspection. The certificate of compliance is evidence that the work complies with the Electricity Act 1992, relevant regulations and codes of practice.

Energy supply contract with an electricity retailer

We need confirmation that you have agreed to buy electricity from an electricity retailer. We have an agreement with electricity retailers which allows them to deliver and sell electricity via our network.

For more information on getting connected, please view our frequently asked questions or contact us on 03 363 9898, fax 03 363 9857 or email us.