Severe winds cause power outages

11 September 2021

2:10pm UPDATE:  Orion advising customers who will be without power overnight tonight

Orion has now restored power to more than 2,100 customers affected by Friday’s severe winds and will contact around 50 customers this afternoon to let them know they will be without power again tonight.

Orion has more than 20 crew members and sub-contractors out in the region today working to restore power. Crews are still finding broken lines and damage to the power network.

Orion GM Infrastructure, Steve Macdonald, said, “After 3pm we will have a firmer picture of what remains to be repaired, and know what services we will not be able to restore by the end of today.

“We will endeavour to personally contact each customer whose power we won’t be able to restore today, so they know what to expect, and can be prepared.

“We are sorry we aren’t able to get everyone back on today and will be back out there tomorrow to get the remaining people back on.

“This storm has been one of the biggest events on our network in many years, and so far we have found more than 25 incidents of damage requiring often extensive repairs.”

For the latest information on Orion power outages, and check if your service may not be restored until tomorrow, visit Power outages, or call Orion’s 24/7 Customer Support team on 0800 363 9898.

2:10pm UPDATE: Some customers may be without power overnight

Orion has restored power to more than 1,300 customers and advises that extent of repairs remaining means some people may be without power overnight.

Orion GM Infrastructure, Steve Macdonald, said Orion had more than 40 crew members out in the region repairing the damage to its network which was extensive.

“Trees falling on our lines and flying vegetation have damaged the network, and brought lines down in a number of places.

“We’ve managed to get 1,300 people back on so far, but we have around 18 incidents of damage to our network still to be repaired, along with a number of smaller, single customer faults.

“We will be working to nightfall to get the power back on for as many as possible today, but around 800 customers without power at present should prepare for the possibility of being without power overnight.

“We apologise to those customers affected and will get extra crews out at first light tomorrow morning to get their power back on for them as soon we can.

“We are aware of a number of lines on the ground so please treat all lines as live and keep well clear of them.”

For the latest information on Orion power outages, and check if your service may not be restored until tomorrow, visit Power outages, or call Orion’s 24/7 Customer Support team on 0800 363 9898.

8:30am

Severe winds across the South Island have caused more than 19 power outages on Orion’s network and 2,700 customers are currently without power.

Orion GM Infrastructure, Steve Macdonald, said its crews were out assessing the damage.

“High winds have brought trees down on our lines and in some cases the damage is extensive.

“We have crews fixing what they can now and assessing what we need to do to restore services as quickly as possible.

“It’s not safe for our crews to be up on ladders on poles in high winds and as soon as the wind dies down at 11am as expected, we’ll start repairs in the more challenging situations.”

“We are aware of a number of lines on the ground so please treat all lines as live and keep well clear of them,” he said.

Orion hopes to be able to restore power to all customers by the end of the day and will provide regular updates on its website as the day progresses.  

For the latest information on Orion power outages, visit Power outages, or call Orion’s 24/7 Customer Support team on 0800 363 9898.