What Orion is doing to support our community during the coronavirus pandemic

9 June 2020

Orion continues to operate efficiently and support our community during the COVID-19 pandemic.

As an essential service provider, we remain acutely conscious of our responsibility to maintain vital power services to the homes and businesses in Christchurch and central Canterbury.

At Alert Level 1 we are continuing to operate a safe and reliable network. We are undertaking our normal levels of network maintenance and upgrade work. 

Be assured that we are well prepared to continue to support our community to keep safe, and we are geared up to respond as the situation evolves, or to other events.

Support for businesses

Many businesses are feeling the impacts of COVID-19 on their ability to operate. To help businesses during this challenging time, Orion is offering through retailers a programme of support for business customers

New ways we are working
Orion has implemented new ways of working to ensure we can continue to maintain essential power services to our community, and help in limiting the spread of COVID-19.

During Alert Level 1 we will continue to:

  • Work to our Pandemic Response Plan. This sets out how we undertake core business functions and provide a continuous supply of electricity to the community during a widespread health emergency.
  • Carefully manage the health and wellbeing of the whole Orion team.
  • Cancel non-essential face to face meetings and non-essential travel.
  • Take extra steps to ensure our workplaces are clean, hygienic environments and distribute more hand sanitising products throughout our headquarters and operators' vehicles.
  • Ask our people to stay at home if they feel unwell.
  • We will support our people to self-isolate if required.
  • Utilise our alternative Control Centre and Customer Support Centre if required.
  • Monitor Government advice and act quickly if necessary.

Throughout all alert levels we’re taking a cautious, proactive approach to ensure we can keep the power on during a difficult time when our community depends on it most. 

At Orion, we continue to operate efficiently at Alert Level 1 and continue to monitor the situation closely.