What Orion is doing to support our community during the coronavirus pandemic

22 September 2020

Orion continues to operate efficiently and support our community during the COVID-19 pandemic.

As an essential service provider, we remain acutely conscious of our responsibility to maintain vital power services to the homes and businesses in Christchurch and central Canterbury.

At Alert Level 1, we are continuing to operate a safe and reliable network.

Be assured that we are well prepared to continue to support our community to keep safe, and we are geared up to respond as the situation evolves, or to other events.

New ways we are working
Orion has implemented new ways of working to ensure we can continue to maintain essential power services to our community, and help in limiting the spread of COVID-19.

During Alert Level 1 we will continue to:

  • Work to our Pandemic Response Plan. This sets out how we undertake core business functions and provide a continuous supply of electricity to the community during a widespread health emergency.
  • Carefully manage the health and wellbeing of the whole Orion team, especially our vulnerable team members.
  • Cancel non-essential face to face meetings and non-essential travel.
  • Take extra steps to ensure our workplaces are clean, hygienic environments and distribute more hand sanitising products throughout our headquarters and operators' vehicles.
  • Ask our people to stay at home if they feel unwell.
  • Support our people to self-isolate if required.
  • Utilise our alternative Control Centre and Customer Support Centre if required.
  • Monitor Goverment advice and act quickly if necessary.

Throughout all Alert Levels we’re taking a cautious, proactive approach to ensure we can keep the power on during a difficult time when our community depends on it most. 

At Orion, we continue to operate efficiently at Alert Level 1 and continue to monitor the situation closely.

Services you may find useful
Through our relationships with other organisations, we are able to suggest some avenues for support or information:

COVID-19 Helpline for Businesses
The Canterbury Employers’ Chamber of Commerce's Business Helpline is free for all businesses in the South Island to call – whether you have questions around the wage subsidy extension, accounting treatment of the original wage subsidy, the Small Business Cashflow Loan Scheme, business cashflow and tax measures, business debt hibernation – they can help. Call The Chamber on 0800 50 50 96.

Community Energy Action
CEA installs and insulation assessments continue with appropriate Level 2 protocols in place to keep you, your family and CEA staff safe. CEA's online shop remains open.

Christchurch City Mission
Even with enhanced Government support for those experiencing hardship, the Christchurch City Mission faces a big task this winter to support people facing a bleak time.

And:

The latest news and updates from the All-of-Government response to COVID-19