Contact us

Earthquake recovery

Phone our contact centre: (03) 363 9898
General email: info@oriongroup.co.nz

Email us to register for power supply updates:

• for CBD updates: cbdinfo@oriongroup.co.nz
• for eastern suburbs updates: info@oriongroup.co.nz with Eastern Update in the subject line

General

Use our office address and phone numbers to contact us. 

Please note: Due to the earthquake on February 22 which caused severe damage to central Christchurch, Orion's office building is currently in the CBD red zone which is inaccessible to the public. Please contact us via phone or email at this time.

Assistance

For direct assistance with any of the following, please call us on 
(03) 363 9898:

• to report broken power lines or equipment
• for map requests to locate underground cables before you dig
• for information about trees near power lines and your responsibilities
• for close approach consents or high load permits

Complaints

In the first instance, please address any complaints to the Chief Executive Officer at Orion's head office.

View more information on our complaints procedure.