Contact us

Emergency

Emergency 24 hour hotline, call free 0800 363 9898.

General

Use our office address and phone numbers to contact us.

Assistance

For direct assistance with any of the following, please call us on (03) 363 9898:

• to report broken power lines or equipment
• for map requests to locate underground cables before you dig
• for information about trees near power lines and your responsibilities
• for close approach consents or high load permits

Complaints

In the first instance, please address any complaints to the Chief Executive Officer at Orion's head office.

View more information on our complaints procedure.