Orion is committed to protecting your privacy. To provide our customers with an electricity service, we often need to collect personal information such as your name, email address and phone number.
We respect your right to privacy, and will work to ensure that the personal information we collect about you is not collected or used, unless it is necessary for us to provide our service, and is protected once we have it.
Our Privacy Statement sets out what personal information we may collect about you, and how we store, use and may share it.
When you, your electricity retailer, contractor or agent request a service from us, such as a new power connection, we may need to collect personal information from you that can include:
To provide you with the service you need, we may also collect additional information from you or other parties such as your electricity retailer. This can include information about:
We may also record and store:
This Website uses "cookies". Cookies are files that collect certain details of website users and store that information. The cookie will then remember the preferences of website users so as to make the website more user-friendly the next time that user visits the website. Cookies cannot read data on your hard drive.
We may use a cookie file containing information that can identify the computer you are working from. We may use the information generated by "cookies" to track traffic patterns to and from our site including information like the pages you visit, the time you spend on each page, the date and time of your visit, and the pages you came from or go to.
If you are at all concerned about us collecting your personal information, you can ask us or your electricity retailer if it may be possible to opt out of providing it. While some information is essential to provide you with a service, we will let you know what information might not be essential, and if there would be any impact on the level of service we provide to you if you do choose to opt out.
We will only use your personal information to enable us to:
We may use your personal information to analyse trends, see patterns in our customers’ use of our network and for statistical purposes such as demographics to help us improve our customer service, manage our network capability and meet our legal obligations. Wherever possible, your information used in this way will be aggregated with that of other customers, so you are not personally identified.
Orion may provide your personal information to our employees, contractors, advisors, agents and third party service providers, to help us with any of the purposes we have set out in this Statement. We take all reasonable steps to ensure that your personal information is not used for any other purpose.
We may release your personal information to comply with our legal obligations, including to government agencies, or to facilitate court proceedings, enforce our rights, or protect our company, our customers, or others.
We may also release personal information in other ways permitted by the Privacy Act 1993.
We take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date.
We may store your personal information on computer databases and/or in hard copy. We take all reasonable steps to ensure the security and privacy of your personal information.
We take all reasonable steps to ensure that your personal information is protected from unauthorised access and misuse. However, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.
Under the Privacy Act 1993 you have right of access to and correction of personal information that we hold. Please contact us to correct or change the information collected at any time. We may require you to contact your electricity retailer if we received the incorrect personal information from them, in order to achieve a permanent correction.
Some information we hold is necessary to supply you with a service. Wherever practical, we will remove you from our database if requested.
We take all reasonable steps to ensure that your personal information is disposed of appropriately, once it is no longer needed for the purposes we collected it.
We may amend this Statement at any time. Any amended Statement will be posted on our website and will be effective from the date that it is posted.
You can call us on 0800 363 9898 or email us at firstname.lastname@example.org to:
For further privacy information, please refer to the New Zealand Privacy Commissioner’s website – www.privacy.org.nz/.
In this Policy, ‘we’, ‘us’ and ‘our’ means Orion New Zealand Limited, and ‘personal information’ is as defined in the Privacy Act 1993.