Contact us
24/7 Customer Support
Call us at any time:
03 363 9898 or 0800 363 9898
To report a power outage please email: customersupport@oriongroup.co.nz
General email: info@oriongroup.co.nz
Physical address
Orion New Zealand Limited
565 Wairakei Road
Christchurch 8053
New Zealand
Postal address
Orion New Zealand Limited
PO Box 13896
Christchurch 8140
New Zealand
Media enquiries
For enquiries by the media only please call 0800 222 301 at any time, or email customersupport@oriongroup.co.nz.
For Orion's news and media releases visit our Latest News page.
Assistance
For assistance with any of the following, please call us at any time on
(03) 363 9898 or 0800 363 9898:
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for information about trees near power lines and your responsibilities
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for underground cable map requests, close approach consents or high load consents please go to our online services portal
Complaints
Please address any complaints to our Customer Support team on 0800 363 9898 or info@oriongroup.co.nz.
View more information on our complaints procedure.