Generator power backup

Generators for temporary electricity supply 

If you rely on electricity, and you’ll need power for essential equipment in your home or business while we maintain or fix the network you should ensure you have an alternative power source such as a generator available for temporary electricity supply. 

Portable generators 

Portable generators can be easily moved from site-to-site and are not intended to be connected directly to your home mains electrical system. You should only use them to supply appliances through flexible cords. 

Know how to safely use your portable generator 

  • follow manufacturer instructions for your portable generator 
  • get advice from a licensed electrician 
  • do not connect your generator to your mains switchboard, a wall outlet or by altering your house wiring. This could feed electricity back into our network and risk the lives of our crews 
  • do not connect loads that exceed the generator's maximum output rating. Most generators have a maximum rating in watts, for example 2000 watts (two kilowatts) 
  • do not use a generator indoors. You risk carbon monoxide poisoning from the fumes and also risk causing a fire 
  • do not add fuel to the generator while it is running 
  • do not use damaged leads or appliances. You should also use a safety switch designed especially for generators 
  • do not connect all appliances at the same time; start with the largest and progressively add successive ones up to the generator's maximum output 
  • do not 'piggy back' cords — always use a multiple-outlet box with built in load limiters. 

Stand-by generators 

Standby generators are designed to provide large amounts of power and are typically used in a business or commercial operation. Stand-by generators are connected directly to the businesses electrical system and this must be done by a licensed electrician. 

Important information about stand-by generators: 

  • they must be installed by a licensed electrician 
  • installations will have either an automatic or manual changeover switch that disconnects the incoming mains and couples the generator to the installation wiring. This changeover must occur to stop electricity feeding back into our lines and putting the lives of line workers at risk 
  • connected loads must not exceed the maximum rating of the generator. To limit the load to the maximum load rating of the generator, the installation wiring is split into essential and non-essential sections so that only the essential loads are supplied by the generator 
  • to make sure that you are not billed for using the generator, the connection must be on the installation side of the energy meter 
  • generators designed to start automatically in the event of a power cut should be test-run on load at periodic intervals. The best way to ensure that a generator will start and changeover if the mains fails is to turn off the building main switch 
  • generators must be serviced regularly by a specialist company.